Q1. Organization structure primarily refers to a. how activities are coordinated & controlled b. how resources are allocated c. the location of departments and office space d. the policy statements developed by the firm Q2. The purpose of job enrichment is to a. expand the number of tasks an individual can do b. increase job efficiency c. increase job effectiveness d. increase job satisfaction of middle management Q3. Strategic planning as a broad concept
consists of a. corporate strategy and business strategy b. strategy formulation and strategy implementation c. inputs and outputs d. environmental analysis and internal analysis Q4. According to Herzberg, which of the
following is a maintenance factor? a. Salary b. Work itself c. Responsibility d. Recognition Q5. A major problem with a task force type of
management is a. there is no logical basis for task force
information b. its status is too inflexible c. accountability d. lack of planning Q6. Individuals such as Albert Einstein, Edwin
Land and Steven Jobs lead through which type
of power? a. Legitimate b. Reward c. Expert d. Charismatic Q7. Communication begins with a. encoding b. idea origination c. decoding d. channel selection Q8. Functional managers are responsible a. for a single area of activity b. to the upper level of management and staff c. for complex organizational sub-units d. for obtaining copyrights and patents for newly
developed processes and equipment Q7. Policies are sometimes defined as a(n) a. shortcut for thinking b. action plan c. substitute for strategy d. substitute for management authority The problem-solving process begins with a. clarification of the situation b. establishment of alternatives c. identification of the difficulty d. isolation of the cause Answer: c A study of the culture and practises in different
societies is called a) Personality b) Anthropology c) Perception d) Attitudes Answer:b ____________ is known as “the father of
scientific management.” a) Fredrick W. Taylor b) Henry Fayol c) Robert Owen d) None of these Answer: a ___________ a young Welsh factory owner was
one of the first to emphasise the human needs
of employees: He refused to employ young
children a) Andrew Ure b) J.N. Tata c) Robert Owen d) None of these Answer: c _____________ embodies a team concept, is
based on the principle of mutual contribution
by employer and employees a) Autocratic model b) Custodial model c) Supportive Model d) Collegial Model Answer: d Contribution/s of human relations movement is/
are a) Great Depression b) Labour Movement c) Hawthorne Studies d) All of these Answer: d Edward Tolman is related to a) Behaviourist Framework b) Cognitive approach c) Social Cognitive Framework d) None of these Answer:b Forces affecting organisational behaviour are a) People b) Environment c) Technology d) All of the above Answer:d Hawthorne Studies is related to which stage of
the organisational behaviour evolution a) Industrial revolution b) Scientific management c) Organisational behaviour d) Human relations movement Answer:d In present context, challenges for OB are a) Employee expectation b) Workforce diversity c) Globalization d) All of the above Answer:d Meso organisation behaviour is related with a) Individual behaviour b) Group behaviour c) Organisational behaviour d) None of these Answer: b “Leadership motivates the people to work and
not the power of money”, this concept is related
to a) Autocratic model b) Custodial model c) Supportive Model d) Collegial Model Answer: b Organisational behaviour is a field of study
backed by a body of associated with growing
concern for people at workplace a) Theory b) Research c) Application d) All of the above Answer:d Organisational behaviour is a) A science b) An art c) A science as well as an art d) None of the above Answer: c The field of organisational behaviour examines
such questions as the nature of leadership,
effective team development, and a) Interpersonal conflict resolution; motivation of
individuals b) Organisational control; conflict management c) Motivation of individuals; planning d) Planning; development Answer: a The term ‘psychology’ is derived from the word
‘psyche’, which means ‘soul’ or ‘spirit’ a) Latin b) French c) Greek d) None of these Answer: c The field of organisational behaviour is
primarily concerned with a) The behaviour of individual and groups. b) How resources are effectively managed. c) Control processes and interactions between
organisations, external context. d) Both a and c. Answer:d The study of organisation behaviour has certain
basic assumptions. They are a) An industrial enterprise is an organisation of
people. b) These people must be motivated to work
effectively. c) The goals of the employee and the employer
may not necessarily coincide. d) All of the above. Answer:d Which of the following represents correct
sequencing of historical developments of
Organisational Behaviour? a) Industrial revolution —> Scientific management
–> Human relations movement –> OB b) Industrial revolution —> Human relations
movement —> Scientific management –> OB c) Scientific management —> Human relations
movement –> Industrial revolution –> OB d) None of these. Answer:a Which of the following frameworks is used in
the development of the overall model of OB? a) The cognitive framework b) The behaviouristic framework c) The social learning framework d) All of the above Answer:d Which of the following frameworks is based on
the expectancy, demand and incentive concepts a) The cognitive framework b) The behaviouristic framework c) The social learning framework d) The supportive framework Answer:a Which of the following forms the basis for the
autocratic model of OB a) Obedience b) Authority c) Power d) Dependence on boss Answer: c “Might is right” is the motto of a) Autocratic Model b) Custodial Model c) Supportive Mode d) Collegial Model Answer:a Which one of the following is the definition
given by Fred Luthans a) “Organisational behaviour is to understand,
predicting and controlling human behaviour at work” b) “Organisational behaviour is subset of
management activities concerned to human
behaviour” c) “Organisational behaviour is a branch of social
sciences that seeks to build theories” d) “Organisational behaviour is a field of study that
investigates the impact on behaviour” Answer: a Which of the following is not correct for the
organisational behaviour? a) Organisational behaviour is an integral part of
management b) Organisational behaviour is a disciplinary
approach c) Organisational behaviour helps in analysis of
behaviour d) “Organisational behaviour is goal-oriented Answer:b The____________ is based on the environment.
Though____________ like thinking, expectations
and perception do exist, and they are not
needed to manage or predict behaviour. a) Behaviouristic approach, Cognitive processes, b) cognitive processes, behaviouristic approach c) Social cognitive, behaviouristic approach d) Cognitive processes, social cognitive Answer: a Chapter 1 Multiple Choice Questions (MCQ) 1. OB is the study of _____________ in the
organisation a. Human c. Human Behaviour b. Employer d. Employees (Answer: c. Human Behaviour) 2. Now a days a lot of stress is being put on the
__________ of the employee in the organisation a. Character b. improvement c. Behaviour d. Rewards (Answer:c Behaviour) 3. OB focuses at 3 Levels- a. Individuals, Organisation, Society b. Society, Organisation, Nation c. Employee, Employer, Management d. Individual, Groups, Organisation. ( Answer:d. Individual, Groups, Organisation.) 4. Scope of OB does not include a. Leadership b. Perception c. Job Design d.
Technology (Answer:d. Technology) 5. High rate of ______________ increase cost
and tend to place less experienced employee in
job a. Training b. Absenteeism c. Employee Turnover d. Strikes (Answer: c. Employee Turnover ) 6. Job Satisfaction have ________________
related to Absenteeism and Turnover a. Positively b. Negatively c. directly d. Elastically ( Answer: b. Negatively ) 7. ________________________ advocated that
humans are essentially motivated by levels of
needs a. A. Maslow B.Follet c. Elton mayo d. Ivon Pavlov (Answer:a. A. Maslow) 8. Scientist of OB recognize that organisations
are not static but dynamic and
_________________ a) Processing b) systematic c) ever changing d)
researching (Answer:c. ever changing) 9) _______________ and fringe benefits are no
longer employees first priority a) Wages b) bonus c) rewards d) promotions ( Answer:a) Wages ) 10) A manager with good
________________________ can make the work
place more pleasant a) Communication b) knowledge c) experience d)
Interpersonal Skills ( Answer: d. Interpersonal Skills) 11) ______________________ is called as father
of scientific management a) Elton Mayo b) Hendry Fayol c) F.W.Taylor d)
Robert Owen Answer: c. F.W.Taylor 12) The book “The Psychology of management”
was published by a) William Gilbreth b) Hendry Fayol c) F.W.Taylor d)
Robert Owen Answer: a. William Gilbreth 13) ___________________ is recognised as father
of “Human relations” a) William Gilbreth b) Hendry Fayol c) F.W.Taylor d)
Elton Mayo Answer:d. Elton Mayo 14) The Hawthome experiment was conducted
by a) William Gilbreth b) Hendry Fayol c) F.W.Taylor d)
Elton Mayo Answer: d) Elton Mayo 15) The most significant management skills are a) Technical, Human and Conceptual b) Technical,
behavioural and Conceptual c) Systematic, Human and Conceptual d)
Technical, Human and cognitive Answer: a) Technical, Human and Conceptual 16) The 3 Theoretical Framework of OB are a) Cognitive, Social and Technical b) Cognitive,
Behaviouristic, Social c) leadership, attribution, motivation d) attribution,
Perception and motivation Answer: b) Cognitive, Behaviouristic, Social 17) ______________ explains internal processes
of choice among different behaviours a) Equity Theory b) Expectancy theory c) Goal attain theory d) Goal setting Theory Answer: b) Expectancy theory 18) _____________ explains how and why
people react when they feel unfairly treated a) Equity Theory b) Expectancy theory c) Goal attain theory d) Goal setting Theory Answer: a) Equity Theory 19) _____________ focuses on how to set goals
for people to reach a) Equity Theory b) Expectancy theory c) Goal attain theory d) Goal setting Theory Answer: d) Goal setting Theory 20) Concerning organizational cultures, a. a strong culture is a more productive
environment b. a weak culture is a more productive environment c. the specific culture that contributes to positive
effectiveness is well known d. the stronger the culture, the more influential it is
on employee behavior Answer: d. the stronger the culture, the more
influential it is on employee behavior 21) Shared organizational values are a. unconscious, affective desires or wants that
guide society’s behavior b. influenced by international values c. different for the various components of a diverse
work force d. a myth Answer: c. different for the various components of
a diverse work force 22) Which of the following best explains why an
employee behaves as s/he does? a. The environment is the most important
consideration in understanding individual employee
behavior. b. Both the environment and individual differences
are important considerations in understanding individual employee behavior. c. Neither the environment nor individual
differences are important considerations in
understanding individual employee behavior. d. Employee personality and attitudes are primarily
dictated by the environment. Answer: b. Both the environment and individual
differences are important considerations in
understanding individual employee behavior. 23) In order from lowest to highest, what are
Maslow’s five classes of needs? a. Social-esteem-physiological-safety-self-
actualization b. Physiological-safety-social-self-actualization-
esteem c. Physiological-safety-social-esteem-self-
actualization d. Self-actualization-esteem-safety-social-
physiological Answer: c. Physiological-safety-social-esteem-self-
actualization 24) A lack of clarity concerning what will
happen is referred to as a. temporal b. predisposition c. uncertainty d. negation Answer: c. uncertainty 25) Employees with relatively weak higher-
order needs are _______ concerned with variety
and autonomy. a. less b. more c. very d. extremely Answer: a. less 26) Which of the following is a strategy of job
design that increases job depth by meeting
employees needs for psychological growth? a. Job rotation b. Job enrichment c. Job
enlargement d. Job engagemnt Answer: b. Job enrichment 27) What is the key word in understanding
organization structure? a. Control b. Change c. Process d. Delegation Answer: a. Control 28) Organization structures a. affect group behavior more than individual
behavior b. change rapidly to meet environmental and
market changes c. contribute positively to organizational
performance d. can be defined simply as activities that occur
regularly Answer: d. can be defined simply as activities that
occur regularly 29) Groups created by managerial decision in
order to accomplish stated goals of the
organization are called a. formal groups b. informal groups c. task groups
d. interest groups Answer: a. formal groups 30) Continued membership in a group will
usually require a. supporting the group leader b. conforming to
group norms c. encouraging cohesiveness in the group d.
developing a status system Answer: b. conforming to group norms 31) The definition of communication implies
that a. communication is mostly verbal b. communication is mostly written c. most communication is in a vertical direction d. understanding must occur to have
communication Answer: d. understanding must occur to have
communication 32) The Least used communication channel in
an organization is usually a. upward b. downward c. diagonal d. Horizontal Answer: d. horizontal 33) ____________ means the mental action or
process of acquiring knowledge and
understanding through thought, experience,
and the senses. a) Learning b) development c) Cognition d) Training Answer: c) Cognition 34) _____________ framework is based o the
concept of Expectancy, demand and Intention of
the human being. a) Behaviouristic b) Expectancy c) Cognitive d) Social learning Answer: c) Cognitive 35) According to Edward Tolman,
______________ consists of the expectancy that
a particular event will lead to a particular
consequence. a) eventual b) Behaviour c) Learning d) Attitude Answer: c) Learning 36) Every individual set his goal and he also
know the _____________ which will take him to
achieve the goal. a) Process b) Behaviour c) Event d) way Answer: b) Behaviour 37 ) ________ insist that it is advisable and
fruitful to the study the behaviour of the human
being which is visible than studying the mind
which is elusive in nature. a) Ivan Pavlov and Jon B. Watson b) Ivan Pavlov c) Jon B. Watson Ivan Pavlov and A.Maslow Answer: a) Ivan Pavlov and Jon B. Watson 38) _____________ is the force of action or
motivation. a) Behaviour b) Stimulus c) Perception d) Attitude Answer: b) Stimulus 39) ___________ is the behaviour for a stimulus. a) Stimulus b) response c) Perception d) Attitude 40) Behavioural framework based on ______
behaviour and ___environmental variables. a) Observable —- Non Observable b) Observable
—- Observable c) Non Observable —- Observable d) Non
observable —- Non Observable Answer: b) Observable —- Observable 41) Human can project ____ behaviour for ____
stimulus and he exhibit a response depending
on environmental consequences. a) different—– different b) same——same c) same———different d) different—— same Answer: d) different——– same 42) As per _________ Behaviour is not the
outcome of stimulus alone, but it is an outcome
which also depends on contingent
environmental consequences of a behaviour a) Behaviouristic Framework b) Cognitive
Framework c) Sinner Framework d) Behaviour Theory Answer: a) Behaviouristic Framework 43) The social cognitive theory states that the
person and the external situations are
_________ with each other along with the
behaviour itself to determine the behaviour. a) related b) linked c) interdependence d) combined Answer: c) interdependence 44) ___________ states that along with cognitive
and external situation the experiences faced
through relevant past events determines what a
person becomes and this will create an impact
in subsequent behaviour. a) Behaviouristic Framework b) Cognitive
Framework c) Social Cognitive Framework d) Social Framework Answer:c) Social Cognitive Framework 45) _________ developed social learning theory
into the more comprehensive social cognitive
theory (SCT). a) Bandura b) Luthans c) Sinner d) I Pavlo Answer: a) Bandura 46) ____have translated this SCT into the
theoretical framework for organizational
behavior. a) Stajkovic and Luthans b) Stajkovic and Sinner c) Sinner and Luthans d) Stajkovic and Pavlo Answer:a) Stajkovic and Luthans 47) Bandura identified _____ basic human
capabilities as a part of SCT. a) 4 b) 3 c) 5 d) 6 Answer: c) 5 48) People process visual experiences into
cognitive models. They help in future action is a) Symbolizing b) Forethought c) Observational d) SelfAnswer:regulatory Answer: a) Symbolizing 49) Employees plan their actions is called as a) Symbolizing: b) Forethought c) Observational d) Self-regulatory Answer: b) Forethought 50) Employees learn by observing the
performance of the referent group (peers,
supervisors and high performers) and the
consequences of their actions is referred as. a) Symbolizing: b) Forethought c) Observational d) Self-regulatory Answer: c) Observational 51) Employees self regulate their actions by
setting internal standards a) Self-reflective b) Forethought c) Observational d) Self regulatory Answer d) Self-regulatory 52) Employees reflect back on their actions
(how did I do?) and perceptually determine how
they believe then can successfully accomplish
the task in the future given the context a) self- reflective b) Forethought c) Observational d) Self-regulatory Answer a) self-reflective 53) OB Helps to understand behaviour of human
in ___________. a) work place and Society b) work place only b) Society only d) Department only Answer: b) work place only 54) OB does Not contributed to improve a) Motivation c) Efficiency c) interpersonal relations. d) Communication Answer c) interpersonal relations 55) Common uniform, canteen, office does not
mean common treatment is limitation of a) Organizational Cultural b) Organizational
Structure b) Organizational Behaviour d) Organisational Value Answer: b) Organizational Behaviour 56) Due to emphasis on productivity &
efficiency employee are not allowed work with
harmony with one another is a limitation of a) Organizational Cultural b) Organizational
Structure b) Organizational Behaviour d) Organisational Value Answer: b) Organizational Behaviour 57) If modern day managers donot positively
address and manage work force diversity of the
following may become negative outcomes for
an organisation except a) more difficult communication b) Increased
creativity and innovation c) more interpersonal conflicts d) potential for
higher employee turnover Answer: b) Increased creativity and innovation 58) The structure of an OB model includes 3
levels of analysis individual, group and
organizational systems. Issues that influence all
3 levels in various ways and thus affect
behavioural dynamics are a) change and stress b) Organisational culture and
commitment c) Power and politics d) work design and
technology Answer: a) change and stress 59) some of OB’s challenges and opportunities
include all of the following except a) reinforcing the importance of traditional methods
of management b) offering specific insights to improve interpersonal
and people skills c) helping us learnt to cope in a continues changing
world d) facilitating the improvement of quality and
employee productivity Answer: a) reinforcing the importance of traditional
methods of management 60) A program that asks managers to reconsider
how work would be done and the organisation
structured if they were starting to develop the
company from the beginning is a) reengineering b) MBO c) TQM d) Diversity
training Answer: a) reengineering 61) Which of the following is not a contributing
discipline of OB a) Anthropology b) Psychology c) physiology d)
sociology Answer: c) physiology 62) ____________________ is a Study of
individual Behaviour a) Anthropology b) Psychology c) political science
d) sociology Answer: b) Psychology 63) ____________________ is a Study of Group
Behaviour a) Anthropology b) Psychology c) physiology d)
sociology Answer: d) sociology 64) _______________________ is a Study of man,
his work and Culture a) Anthropology b) Psychology c) Social
psychology d) sociology Answer: a) Anthropology 65) ______________ focuses on the influence of
people on one another a) Anthropology b) Psychology c) Social
psychology d) sociology Answer: c) Social psychologyChapter 2 1) The job satisfaction of an employee is
depend on the a) behaviour b) attitude c) personality d) employer Answer: b) attitude 2) Success of each organization is depending
upon the performance of a) employer b) management c) vendor d) employee Answer: d) employee 3) A satisfied employee will be a a) motivator to others b) manager c) High performer
d) Team Leader Answer: c) High performer 4) _______________ is not a capability of an
employee having Positive attitude a) Focus b) creativity c) Pessimism d) Confidence Answer: c) Pessimism 5) Which one is not a benefit to employee which
results through positive attitude of an employee a) Promotion b) Less stress c) Job security d)
enjoying life Answer: a) Promotion 6) Belief, opinion, knowledge, emotions feelings
intention are the components of a) OB b) Job satisfaction c) Attitude d) Personality Answer: c) Attitude 7) Components of Attitude can majorly be
segregated in to _________ types a) 7 b) 4 c) 3 d) 6 Answer: c) 3 8) The attitude based on Beliefs, opinion,
Knowledge, or information about the particular
event which the employee possesses is under
____________ component of Attitude. a) Behavioral b) Cognitive c) Affective d) Positive Answer: b) Cognitive 9) The attitude based on the concept that “every
individual will have an Intention to react in a
certain way toward something is “ under
____________ component of Attitude. a) Behavioral b) Cognitive c) Affective d) Positive Answer: a) Behavioral 10) The attitude based on Feelings, sentiments
and emotions of any person is under
____________ component of Attitude. a) Behavioral b) Cognitive c) Affective d) Positive Answer: c) Affective 11) __________________ is the only component
of attitude which is visible and can be observed
directly. a) Behavioral b) Cognitive c) Affective d) Positive Answer: a) Behavioral 12) The statement “My friends are good” is an
example of _____________ component of
attitude a) Behavioral b) Cognitive c) Affective d) Positive Answer: b) Cognitive 13) The statement “I don’t feel comfortable in
crowd” is an example of _____________
component of attitude. a) Behavioral b) Cognitive c) Affective d) Positive Answer: c) Affective 14) The statement “I am going to apologies for
my mistake” is an example of _____________
component of attitude. a) Behavioral b) Cognitive c) Affective d) Positive Answer: a) Behavioral 15) ____________ component of attitude is a
result of family condition, childhood
experiences etc… a) Behavioral b) Cognitive c) Affective d) Positive Answer: c) Affective 16) Which is not a method used for changing
the attitude of Employee a) use of fear b) Providing new information c) Performance appraisal d) Giving Feedback Answer: c) Performance appraisal 17) Among the following which is not a problem
in changing the attitude of the employee a) Insufficient Information b) Resistant by employee c) Cognitive Dissonance d) Cognitive Dissonance Answer: b) Resistant by employee 18) Motivation includes a) job enrichment b) Job rotation c) Job
enlargement d) all of the above Answer: d) all of the above 19) “The combination of characteristics or
qualities that form an individual’s distinctive
character” is the definition of a) Personality b) Motivation c) Attitude d) behaviour Answer: a) Personality 20) The family condition and impact of the
parents is the main base for the personality of a
person. Later it might change by
______________________. a) thinking b) external influences c) own ability d)
learning experiences Answer: b) external influences 21) Every individual is ________ by their
personality. a) Intellectual b) Specific c) Unique d) systematic Answer: c) Unique 22) Sometimes due to any hard situation _____
of an individual will change but will take a long
time. a) objective b) attitude c) motivation d) Personality Answer:d) Personality 23) From the below which is not a outcome
from person having good personality a) good Performer b) Good team player c) Lead a
team well d) Make Profit Answer: d) Make Profit 24) The five personality traits as per Big Five
Personality Traits are a) Extroversion, Agreeableness, Conscientious,
Emotional Stability, Openness to experience b) Extroversion, Agreeableness, Friendly,
Emotional Stability, Openness to experience c) Extroversion, Agreeableness, Courage, Friendly,
Openness to experience d) Extroversion, Agreeableness, Conscientious,
Emotional Stability, Easy going Answer: a) Extroversion, Agreeableness,
Conscientious, Emotional Stability, Openness to
experience 25) Outgoing, talkative, social are part of
__________ Personality Trait as per big 5
personality trait a) Friendly b) Openness to experience c)
Introversion d) Extroversion Answer: d) Extroversion 26) Trust, nature, cooperative are part of
__________ Personality Trait as per big 5
personality trait a) Agreeableness b) Emotional Stability c)
Openness to experience d) Introversion Answer: a) Agreeableness 27) Dependable, responsible are part of
__________ Personality Trait as per big 5
personality trait a) Emotional Stability b) Conscientious c)
Openness to experience d) Introversion Answer: b) Conscientious 28) Relaxed and Secure are part of __________
Personality Trait as per big 5 personality trait a) Agreeableness b) Emotional Stability c)
Openness to experience d) Introversion Answer: b) Emotional Stability 29) Sensitive and intellectual are part of
__________ Personality Trait as per big 5
personality trait a) Agreeableness b) Emotional Stability c)
Openness to experience d) Introversion Answer: c) Openness to experience 30) ____________________ are the theories
which gives an Idea about what employees
wants or needs and what are the key factors the
managers can utilize to motivate the employees. a) Maslow theory b) Herzberg Theory c) Process
Theory d) Content Theory Answer: d) Content Theory 31) ___________ theory states the ways or
process by which the needs can be converted
into behavior or performance. a) Maslow theory b) Expectancy Theory c) Process
Theory d) Content Theory Answer: c) Process Theory 32) Myers-Briggs Personality is called as a) MBIT b) MBET c) MBTI d)MIBT Answer: c) MBTI 33)___________ are stimulated by events and
people external to themselves. They show their
feelings, learn by talking, and work well in
groups. a) positive personalities b) Introverts c) Extroverts
d) none of the above Answer: c) Extroverts 34) ______________ prefers private reflection,
self-examination, and self-discovery. They hide
their feelings, prefer to work alone, and learn by
watching. a) Private personalities b) Introverts c) Extroverts
d) none of the above Answer: b) Introverts 35) MBTI test the personalities in ___________
categories a) 3 b) 4 c) 5 d) 6 Answer: b) 4 36) As per MBTI ___________ personality people
like real-life examples, prefer practical
exercises, and get the facts while possibly
missing the main idea. a) Introversion b) Sensing c)intuition d) Thinking Answer: b) Sensing 37) As per MBTI ___________ personality people
work based on hunches and feelings, use their
imagination, and get the main idea while
missing some of the facts. a) Introversion b) Sensing c) Intuition d) Thinking Answer: c) Intuition 38) As per MBTI ___________ personality people
take a laid back, relaxed approach. They’re
flexible, open to change, and like to explore. a) Introversion b) Sensing c) Perceving d) Thinking Answer: c) Perceving 39) MBTI stands for a) Myers- Briggs Test indicator b) Myers- Briggs
Test investigator c) Myers- Briggs Type indicator d) Myers- Briggs
Type investigator Answer: c) Myers- Briggs Type indicator 40) Psychological process by which individuals
organize and interpret their sensory
impressions in order to give meaning to their
environment is definition of a) Attitude b) thinking c) Perception d) Personality Answer: c) Perception 41) A Process of receiving, selecting,
organizing, interpreting, checking and reacting
to sensory stimuli or data so as to form a
meaningful and coherent picture of the world is a) Attitude b) thinking c) Perception d)
Communication Answer: c) Perception 42) The__________________ theory states that
human mind will receive or accept only those
information which it feels that it is relevant. a) Perception theory b) Selective Perception c)
relevance Theory d) none of the above Answer: b) Selective Perception 43)_____________________ deals with how the
social perceiver uses information to arrive at
causal explanations for events. a) Attribution theory b) Social Perception Theory c)
Selective Perception d) social Theory Answer: a) Attribution theory 44) _________________ is the sequence of
psychological steps that a person uses to
organize and interpret information from the
outside world. a) Perceptual process b) Thinking process c)
Selection Process d) Sequential theory Answer: a) Perceptual process 45) Which of the following is not a step in
perceptual Process? a) Object b) selection c) Perception d) Response Answer: c) Perception 46) Putting people in to a convenient group on
basis of some characteristics and make an
assumption to perceive is called as a) Stereotyping b) Perception c) Perceiving d)
Group perception Answer: a) Stereotyping 47) Stereotyping generally affects the
________________________ a) Organization Structure b) Behavior c)
Interpersonal Relations d) Communication Answer: c) Interpersonal Relations 48) “Girls are not good at sports” is an example
of a) Perception b) Halo effect c) Stereotyping d)
Individual Personality Answer: c) Stereotyping 49) _______________ is our perception of one
personality trait influences how we view a
person’s entire personality. a) Perception b) Halo effect c) Stereotyping d)
Individual Personality Answer: b) Halo effect 50) _________________ is the process of
stimulating people to actions to accomplish the
goals. a) Bonus b) Motivation c) Performance based
Incentive d) Promotion Answer: b) Motivation 51) __________ contains the theories which
gives an Idea about what employees wants or
needs. a) Expectancy theory b) Maslow theory c) Process
Theory d) Content Theory Answer: d) Content Theory 52) Which of the following is not an example of
Content Theory? a) Maslow Theory b) Herzberg’s Theory c)
Expectancy theory d) Alderfer’s ERG theory Answer: c) Expectancy theory 53) _______________ theory emphasis that,
Unsatisfied need can influence the behaviour
satisfied one will not act as a motivator. a) Maslow Theory b) Herzberg’s Theory c)
Expectancy theory d) Alderfer’s ERG theory Answer: a) Maslow Theory 54) Maslow says that Human beings are full of
needs & wants. And these needs will lead to
their? a) Job b) Behavior c) Attitude d) Motivation Answer: b) Behavior 55) The person will try for the complex level
need when his ______________ is satisfied. a) Basic need b) family c) Income d) Job Answer: a) Basic need 56) In _______the needs are arranged in an
order as per their importance (basic to complex) a) Maslow need Theory b) Herzberg theory c)
Satisfaction theory d) Mayo theory Answer: a) Maslow need Theory 57) The individuality, humanness and mental
health of the person will improve ___________
the level of need he satisfied. a) less than b) Greater than c) at Per with d) None
of the above Answer: c) at Per with 58) Salary, and basic working condition will
come under _____________ Needs a) Safety b) Physiological need c) social need d)
organizational Answer: b) Physiological need 59) ______________ need improves the
confidence level of an employee when satisfied. a) Social b) Safety c) Basic d) Esteem Answer: d) Esteem 60) Which of the following is not a part of
hygiene factor of two factor theory a) Company policy b) Administration c)
responsibilities d) Interpersonal Relations Answer: c) responsibilities 61) Responsibility, Advancement etc are
example of a) Motivators b) hygiene factors c) improvement
factors d) advance factors Answer: a) Motivators 62) The higher order needs specified by Maslow
is considered as____________ as per Herzberg. a) Motivators b) hygiene factors c) improvement
factors d) advance factors Answer: a) Motivators 63) Expectancy theory is a theory comes under
___________ theory a) Process b) Content c) Attribution d) perception Answer: a) Process
